Are you having trouble with your PNC bank account? Perhaps you need help figuring something out to optimize your banking experience. You’re going to need to contact PNC bank’s customer service and support team.
The thing is, that can be quite complicated. It’s a good thing you’re here because we’re going to tell you everything you need to know about PNC bank customer service and support so you can find the answer to every problem.
How can I talk to PNC Bank customer service?
There are several ways to talk to PNC Bank customer service. Here, we’ll go over each way specifically so you can choose which method works best for you.
- Call them
One of the best ways to reach PNC bank is by calling them. We’ll give you the specific numbers you can use to contact PNC Bank customer service below.
- Use Twitter
Twitter is a great way to reach out to PNC Bank. They have a Twitter account dedicated to making sure that if you encounter a problem, they’ll be able to help you out. For a more detailed look at this method, keep reading.
- Visit a branch
Finally, you can visit the bank in person to personally talk to a consultant. To locate a branch near you, use the locator provided by the PNC website.
How to Tweet PNC Customer Service
One way to avail of the customer service provided by PNC is through Twitter. Let’s figure out how to do this through step-by-step instructions.
- Open Twitter
Twitter is a social media application you can download through Google Play or the Apple Store for free. Navigate to your Twitter app and open it.
- Open or create your very own Twitter account
To tweet PNC Bank customer service, you’re going to need a Twitter account. If you have one, sign in. If you don’t create one. Click on the “create new account” option when you open the Twitter app. They’re going to ask you to fill in fields with your personal information. Go ahead and fill those in.
- Locate the search bar and type in “PNC Bank Help”
Once you’re in, find the search bar. The search bar will help you find other accounts. Since you want to ask PNC bank a question, you need to find their account. Their username – otherwise known as a Twitter handle – is @PNCBank_Help.
- Find the account with a checkmark
Their account will be the one with a badge of a checkmark encased in a circular blue shape. Click on that one.
Now that you’ve found their account, you have several options as to how you’ll ask your question.
- Reply to their tweet
When opening their account, scroll down until you find the most recent message of them saying something along the lines of “tweet us if you need us”. Once you find the message, navigate to the message bubble icon. This icon means “reply” which allows you to reply to or comment on their tweet.
Once you click this icon, you can then reply to their tweet. Ask your question there and someone should answer you.
- Retweet their tweet
If replying to their tweet doesn’t work, you can try to retweet. Think of retweeting as sharing a post. Click the icon with two arrows forming a square shape. When you retweet, you’ll be redirected to a page where you can write your message. Type in your question and retweet. PNC Bank will receive a notification that you’ve retweeted them and they’ll respond to your inquiry.
- Make a new tweet and mention them
If either of those options doesn’t work, you can create a new tweet. Once you create a new tweet, make sure to ask your question and then mention them. To mention, type @ and then, the account’s Twitter handle. In this case, it’ll be @PNCBank_Help.
If none of this works, you can always choose to avail of other customer service options including calling them, visiting a branch, etc.
How to Visit PNC Customer Service
Visiting a PNC is simple. Here’s a step-by-step guide.
- Click on this link that’ll lead you to the locator.
On the PNC bank website, they offer a locator where you can find a PNC bank near you. It’s a quick and easy way to know which branch you should or can visit.
- Use the locator.
Using the locator is straightforward. On the search bar, type your city, state, or zip code. Then, tick what you want the locator to show you. Would you them to show you branches, ATMs, partner ATMs, or all three? Finally, click on find. The locator will show you the number of branches and ATMs available as well as the address of each.
- Visit your chosen branch.
Once you’ve chosen your branch, all you have to do is visit it. There, you can find a consultant to answer all your questions.
Does PNC have 24/7 customer service?
Unfortunately, live calls where you talk to an actual consultant aren’t available 24/7. There is, however, a voice banking system where you can get automated account information for personal cards, business credit cards, etc. that’s available 24/7. This voice banking system will give you information about recent account activity, loan account information, etc.
If you have any questions regarding the PNC Voice Banking service, you can visit your PNC Bank branch and ask questions there or call them on Monday to Friday from 7 AM to 10 PM and Saturday to Sunday from 8 AM to 5 PM.
How do I talk to a live person at PNC?
The easiest way to do so is by calling PNC. The PNC customer service number is (412) 803-711. For more specific questions, these are the phone numbers you’ll want to take note of.
For those living outside of the US:
- Personal Accounts: 412-803-7711
- Business Accounts: 412-803-0141
- Personal Credit Cards: 412-803-7787
- Business Credit Cards: 412-803-7787
For those looking for support regarding personal products and services:
- Virtual Wallet: 1-888-PNC-BANK or 1-888-762-2265
- Personal Credit Cards: 1-800-558-8472
- Personal Banking Accounts: 1-888-PNC-BANK
- Mortgage: 1-800-822-5626
- Student Loans: 1-800-762-1001
- Investments: 1-800-622-7086
For small businesses:
- Business Banking Accounts: 1-877-BUS-BNKG
- Business Credit Cards: 1-800-474-2101
For special support such as veterans and active military:
- en Español: 1-866-HOLA-PNC
- Telecommunications Relay Services: 1-888-PNC-BANK
- Veterans and Active Military: 1-844-PNC-SCRA
My card was lost/stolen, how can I get a new one?
Suffering through a lost or stolen card is never fun. That’s when PNC Bank customer service comes in. When your card is lost or stolen, immediately report it by contacting the company through one of the PNC customer service numbers: 1-888-762-2265. You can also report this by logging in to PNC online banking.
Once you contact them, you can explain the situation and ask for a replacement. Usually, it takes 7 to 10 business days for a new one to arrive. However, if you need one soon, you can visit your nearby branch and ask someone to print you a new card. This just takes around 2 minutes.
How do I dispute a transaction on my account that I do not recognize?
To dispute a transaction you did not authorize, there are a few steps to follow. For a debit card transaction, sign on to PNC online banking. Then, navigate to the “Customer Service” tab. Click on “dispute a transaction” from the section named Account Services. Choose the account that was used for the transaction you want to dispute and confirm your address. Then, click “next” and pick the transaction you’d like to dispute. There will be a few steps you have to follow which the app will guide you.
For a credit card transaction, sign on to PNC online banking. Click on the tab entitled “Customer Service”. Instead of Account Services, navigate to the “Credit Card” page and click on the “dispute a transaction” option. Choose the account used for the transaction you want to dispute, confirm your address, and click on “next”. The app will guide you to the next steps you have to take.
What is the PNC text number?
To avail of the Text Message Banking service offered by PNC, use their number: 762265. This service will give you access to your bank account information.
How do I set up alerts for my account?
To set up alerts for your account, sign onto PNC Online Banking and navigate to the Alerts tab where you can click on the Add/Edit alerts page.
Once you get to the page, you’ll be given a list of alerts. Choose the alerts you want to receive.
Some alerts include Deposit Account alerts, service alerts, security alerts, and more.
What are the PNC mortgage customer services?
A tool PNC has regarding mortgages is the amortization calculator which is a tool that can calculate extra payments on mortgages and how these can save you x amount in interest. You can also schedule payments for your mortgage account so you won’t miss any payments. For mortgage inquiries, you can contact 1-800-822-5626.
What is the PNC business Banking phone number?
The PNC service number for business accounts is 1-877-287-2654. This number will connect you to the PNC Business Banking Care Center.
How do I report fraud on my PNC bank account?
If you believe you have been a victim of fraud, make sure to report it to PNC. Call 1-888-PNC-BANK or 1-888-762-2265 and let PNC know. You can call from Monday to Friday from 7 AM to 10 PM ET and from Saturday to Sunday from 8 AM to 5 PM ET.
Finance can be complicated. No one can know everything about banking and keeping track of finances. There will be bumps on the road, and problems that you’ll encounter. If you experience some of them, don’t worry. We’re sure it’s not something PNC bank customer service can’t help you fix. All you have to do is contact them, let them know what the problem is, and work together to fix it.