How to Update BPI Account Information Online

To update your account on BPI is simple and hassle-free with the advanced processes. When everything can be accessed through the internet, why still line up to do bank transactions?

With BPI mobile app now ready for downloads through IOS and Android, the banking experience is now made faster and more convenient.

Do banking transactions anytime, anywhere in just one tap on the app. You can check and update all your transactions online at www.bpi.com.ph and on your mobile via BPI Mobile App.

As you have logged in to your BPI Account, they have a lot of options under the Account Maintenance tab for you to update and secure your account.

You may change your password regularly to secure your login to online banking. Update your e-mail address, account information, mobile number, and name. You can also cancel pending enrollments and request for login email notification.

If you need to change more than one field and one of the fields you need to change is not available at Mobile or Online banking, you may download and fill up their Customer Information Sheet through this link and submit it to any BPI branch near you.

Here are the easy steps on updating your BPI information Online

Log in to your online banking account to do the steps.

Go to the Account Maintenance on the left side.

To Update Email: Click Edit to update your e-mail address and type in the form box and save.

To update Password: Click edit, update and submit.

Type your New Password and Re-enter the new password. Take note when updating new password 1 lowercase character, 1 special character, 1 uppercase character and 8 characters minimum, 1 number.

To update Mobile number: Type your 16 card number and enter the new mobile number enter next and save

Offline Option updating contact details

If you recently changed your home address, mobile number, or any other personal information, don’t forget to update your latest contact details with us to ensure that you receive your statements of account, service advisories, transaction alerts, One-Time-PIN and exciting offers.

To update your personal information:

1. Download the Customer Information Sheet (CIS).

2. Fill-out the CIS and prepare 1 valid government-issued ID (original and a photocopy). See the list of acceptable IDs.

3. Go to any BPI branch to submit the completely filled-out CIS and a photocopy of your ID.

How to Secure Account on BPI

All BPI Card transactions require a PIN to secure all payments and withdrawals. This PIN, or Personal Identification Number, is the same for both in-store payments through Point-of-sale (POS) terminals and ATMs. For convenience, this PIN can be personalized by customers through any BPI ATM nationwide.

Customers are highly encouraged to change their PIN regularly for added security and must never share their PIN with other people. For lost or stolen cards, contact the bank or call 89-100 to have the card blocked. Always remember to keep your account and personal information safe when you transact online.

See Also: How to View BPI Account Statement Online

These tips can help you minimize any security risks and improve your online and mobile banking experience.

1. Do not disclose your login ID and Password to anyone or do not store them on your computer or mobile device.
2. Regularly change your password. Avoid using easy-to-guess passwords such as names or birthdays.
3. Do not disclose your personal information such as an address, mother’s maiden name, bank account number or e-mail address – unless the one collecting the information is reliable and trustworthy.
4. Regularly check transaction history details and statements to make sure that there are no unauthorized transactions.
5. Beware of bogus or ‘look-alike’ websites which are designed to deceive consumers.
6. Install and regularly update a reputable anti-virus program to protect your computer/mobile device from virus attacks or malicious programs or files in your phone storage.
7. Always keep the operating system and the web browser updated with the latest security patches.
8. Never download any file or software from unfamiliar sites or click on hyperlinks sent by strangers.
9. Do not leave your computer or mobile device unattended while logged in to Online banking or Mobile banking.
10. Clear the memory cache after logging out from Online Banking to prevent stored information from being retrieved.
11. Avoid using shared or public personal computers or mobile devices when conducting financial transactions.
12. Do not let other people use your mobile phone enrolled in a mobile banking service. Report immediately to BPI.

How to Update if the Bank Owner is Outside the Philippines

Even if you are outside the Philippines, you can check and update all your transactions online at www.bpi.com.ph and on your mobile via BPI Mobile App.

The update and security instructions are the same as the above-mentioned. If you need to change more than one field and one of the fields you need to change is not available at Mobile or Online banking, you may call their 24/7 hotline.

63 + 2 + 89-10000 for mobile phone and international access.